Privacy policy

Last updated: 1 August 2026

SCHERMERHORN LTD, trading as PCKT (“PCKT”, “we”, “us” or “our”), operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with our products and services (the “Services”). PCKT is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use and disclose your information as described below.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details, including your name, billing address, shipping address, phone number and email address.
  • Financial and payment information, including payment card information, transaction details, method of payment and payment confirmation. Payment information may be processed directly by Shopify and/or our payment service providers and may not be accessible to us in full.
  • Account information, where applicable, including your username, password, preferences and settings.
  • Transaction information, including products you view, place in your cart, purchase, return, exchange or cancel, and details of your past transactions with us.
  • Communications with us, including information you provide when you contact us with a question, customer service request, return request or other enquiry.
  • Device information, including information about your device, browser or network connection, IP address and other online identifiers.
  • Usage information, including information about how and when you interact with or navigate the Services.
  • Marketing preferences, including whether you have chosen to receive marketing communications from us.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you make a purchase, create or use an account where available, contact us, subscribe to marketing communications or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our website and through cookies and similar technologies.
  • From Shopify and other service providers that we use to operate our business and provide the Services.
  • From other partners or third parties where permitted by law.

How We Use Your Personal Information and Our Lawful Bases

We only process your personal information where we have a lawful basis to do so. Depending on the circumstances, we may rely on one or more of the following lawful bases under applicable data protection law:

  • Performance of a contract: where processing is necessary to provide products or services you have requested or to take steps at your request before entering into a contract.
  • Legal obligation: where processing is necessary for us to comply with a legal or regulatory obligation.
  • Legitimate interests: where processing is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and interests.
  • Consent: where you have given us consent to process your personal information for a specific purpose. Where we rely on consent, you may withdraw it at any time.

We may use your personal information for the following purposes:

Providing and Managing the Services

We use your personal information to provide the Services and fulfil our contract with you, including to:

  • process and fulfil your orders;
  • process payments;
  • arrange shipping and delivery;
  • process returns, refunds or exchanges;
  • communicate with you about your orders;
  • create and manage customer accounts, where applicable; and
  • provide customer support.

Our lawful basis for this processing is generally the performance of our contract with you.

Improving and Operating Our Business

We may use information to operate, understand, maintain and improve our website, products and Services, including analysing how customers interact with our store.

Where this processing involves personal information, we generally rely on our legitimate interests in operating, developing and improving our business and providing customers with an effective shopping experience.

Where cookies or similar technologies require consent under applicable law, we rely on your consent instead.

Marketing and Advertising

Where permitted by law, we may use your personal information to send you marketing or promotional communications or to show you advertising relating to our products.

Where consent is required, we will only do this where you have provided the necessary consent. You can unsubscribe from marketing emails at any time using the unsubscribe link in the email.

In some circumstances, we may rely on our legitimate interests for limited marketing activities where permitted by law.

For advertising, analytics and other activities involving non-essential cookies or similar technologies, we obtain consent where required.

Security and Fraud Prevention

We use personal information where necessary to protect our website, customers and business, including detecting, investigating and preventing fraudulent, illegal, unsafe or malicious activity and maintaining the security of our Services.

We generally rely on our legitimate interests in protecting our customers, business and Services, and where applicable on our legal obligations.

If you create an account, you are responsible for keeping your account credentials secure. Please do not share your password or other access details with anyone else.

Communicating With You

We use your personal information to respond to enquiries, provide customer support and maintain our relationship with you.

Depending on the nature of the communication, we may rely on the performance of our contract with you or our legitimate interests in providing effective customer service.

Legal and Regulatory Requirements

We may use and retain personal information where necessary to comply with applicable laws, regulations, tax or accounting requirements, respond to lawful requests from public authorities, establish or defend legal claims, enforce our terms and policies, or protect our legal rights.

Our lawful basis for this processing is generally compliance with a legal obligation or, where appropriate, our legitimate interests in protecting our business and legal rights.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes and in accordance with this Privacy Policy.

This may include:

  • Shopify, which hosts and supports our ecommerce store.
  • Service providers and vendors that perform services on our behalf, such as payment processing, website hosting, analytics, customer support, fulfilment and shipping.
  • Business and marketing partners where we use their services to operate, analyse or promote our business, subject to applicable consent requirements.
  • Delivery and fulfilment providers where necessary to deliver an order to you.
  • Professional advisers, regulators, government authorities or other parties where disclosure is necessary to comply with legal obligations or establish, exercise or defend legal rights.
  • A buyer, investor or other relevant party in connection with an actual or proposed sale, merger, restructuring or other business transaction.
  • Other third parties where you direct us to disclose information or otherwise provide your consent.

We do not disclose personal information to third parties except as described in this Privacy Policy, as directed by you, or as otherwise permitted or required by law.

Relationship With Shopify

Our store is hosted by Shopify.

Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Shopify services used by us.

Information you submit through our store may be transmitted to and processed by Shopify and other third parties, including in countries outside the country in which you reside, as necessary to provide the Services.

You can learn more about how Shopify processes personal information in the Shopify Consumer Privacy Policy:

https://www.shopify.com/uk/legal/privacy/consumers

You can also manage certain privacy rights relating to information processed by Shopify through the Shopify Privacy Portal:

https://privacy.shopify.com/

Cookies and Similar Technologies

Like many websites, we and our service providers, including Shopify, use cookies and similar technologies to operate and improve our website, remember your preferences, understand how visitors use the Services and, where applicable, support marketing and advertising.

Some cookies are strictly necessary for our website to operate and do not require consent. Other cookies, including certain analytics, personalisation and advertising cookies, will only be used where permitted by applicable law and, where required, after you have provided your consent.

Where available, you can manage or change your cookie preferences using the cookie preferences controls on our website.

You can also control cookies through your browser settings. Please be aware that blocking certain cookies may affect how some parts of the Services function.

For further information about Shopify's use of cookies and personal information, please refer to the Shopify Consumer Privacy Policy linked above.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties.

If you follow a link to a website that is not operated or controlled by us, you should review that third party's privacy and security policies and other terms.

We are not responsible for the privacy or security practices, accuracy or content of third-party websites or platforms.

Information you provide in public or semi-public areas, including on third-party social media platforms, may also be visible to other users of those platforms.

Our inclusion of a link to a third-party website does not, by itself, imply endorsement of that website or its owner.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the details below so that we can take appropriate steps, including deleting the information where required.

We do not knowingly sell or share the personal information of children for targeted advertising purposes.

Security and Retention of Your Information

We take reasonable administrative, technical and organisational measures designed to protect personal information.

However, no security measures or method of transmitting information over the internet can be guaranteed to be completely secure. You should avoid sending sensitive or confidential information to us through insecure communication channels.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide the Services, maintain appropriate business and transaction records, comply with legal, accounting and tax obligations, resolve disputes and enforce our agreements.

The length of time we retain information varies depending on the type of information, why we collected it and our legal or operational requirements.

For example, we may retain transaction and order records for the period required under applicable tax, accounting and legal requirements. When personal information is no longer required, we will delete, anonymise or otherwise securely dispose of it where reasonably practicable.

Your Rights and Choices

Depending on where you live and subject to applicable law, you may have rights in relation to your personal information.

These may include:

  • Right of access: the right to request information about the personal information we hold about you and receive a copy of it.
  • Right to correction: the right to ask us to correct personal information that is inaccurate or incomplete.
  • Right to deletion: the right to ask us to delete your personal information in certain circumstances.
  • Right to restrict processing: the right to ask us to restrict how we process your personal information in certain circumstances.
  • Right to object: the right to object to certain processing of your personal information, including processing based on legitimate interests and direct marketing.
  • Right to data portability: the right, in certain circumstances, to receive personal information you have provided to us in a structured, commonly used and machine-readable format and/or request that it be transferred to another organisation.
  • Right to withdraw consent: where we rely on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
  • These rights are not absolute and may apply only in certain circumstances.

To exercise any of these rights, please contact us at hello@pcktstore.online.

We may need to verify your identity before processing a request. We will respond to requests within the time periods required by applicable law.

We will not discriminate against you for exercising your privacy rights.

Managing Communication Preferences

If you have chosen to receive promotional emails from us, you can unsubscribe at any time using the unsubscribe link included in our emails or by contacting us.

If you unsubscribe from promotional communications, we may still send you non-promotional communications where necessary, including information relating to an order, return or customer service request.

Complaints

If you have a concern or complaint about how we collect or use your personal information, please contact us in the first instance at:

hello@pcktstore.online

We will consider and respond to your complaint in accordance with applicable data protection law.

If you are located in the United Kingdom and remain dissatisfied with how we have handled your personal information or your complaint, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information about making a complaint is available at:

https://ico.org.uk/make-a-complaint/

If you are located outside the United Kingdom, you may also have the right to make a complaint to the relevant data protection or supervisory authority in your country.

International Transfers

Our service providers, including Shopify, may store, process or transfer personal information outside the United Kingdom.

Where personal information is transferred outside the United Kingdom to a country that has not been recognised as providing an adequate level of data protection, we will rely on appropriate safeguards as required by applicable data protection law. These may include recognised contractual protections or other legally permitted transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, the Services, legal or regulatory requirements or for other operational reasons.

When we update this Privacy Policy, we will post the revised version on this website and update the “Last updated” date above. Where required by law, we will provide additional notice of material changes.

Contact

SCHERMERHORN LTD, trading as PCKT, is the data controller responsible for the personal information described in this Privacy Policy.

If you have any questions about our privacy practices, this Privacy Policy or your rights, please contact us at:

SCHERMERHORN LTD trading as PCKT
86-90 Paul Street
London
EC2A 4NE
United Kingdom

Email: hello@pcktstore.online