Shipping & Returns

UK Shipping

For now, PCKT is shipping within the UK only. We hope to travel further soon!

Orders are usually dispatched within 1–2 business days. Once your order is on its way, you'll receive a shipping confirmation email with tracking details where available.

Shipping costs are calculated at checkout.

Please double-check your delivery address before placing your order. If you've made a mistake, email us at hello@pcktstore.online as soon as possible and we'll do our best to help before your order is dispatched.

Shipping Options

We currently offer the following UK delivery options:

Standard UK Delivery — £3.95
Estimated delivery: 2–4 business days

Express UK Delivery — £5.95
Estimated delivery: 1–2 business days

Free UK Shipping: We offer free standard UK delivery on orders over £50.

The free shipping option will be applied automatically at checkout where your order qualifies.

International Shipping

We do not currently offer international shipping through our online store.

If you're based outside the UK and would like to order a PCKT, feel free to email us at hello@pcktstore.online and we can discuss possible shipping options.

Returns

We hope you love your PCKT, but if it's not quite right, just let us know within 14 days of receiving your order.

Once you've told us you'd like to make a return, you'll have a further 14 days to send it back to us.

To start a return, email hello@pcktstore.online with your order number and we'll send you the return instructions.

Your PCKT should be returned in its original condition, with any original tags or packaging intact.

You may inspect and handle your PCKT as you reasonably would in a shop. If it has been used or handled beyond what is necessary to check the item and this reduces its value, we may make an appropriate deduction from your refund where permitted by law.

Unless your item is faulty, damaged or incorrect, return postage is your responsibility. We recommend using a tracked service and keeping proof of postage, as we can't be responsible for returns that are lost in transit.

Refunds

Once we've received your return, we'll inspect it and let you know when your refund has been approved.

Approved refunds will be issued to your original payment method.

Where you exercise your legal right to cancel an online order, we will also refund the cost of our standard delivery option, where applicable. If you chose a more expensive delivery method, we are not required to refund the additional cost above our standard delivery charge.

We may wait to issue your refund until we have received the returned item or you provide evidence that you have sent it back.

Once your refund has been processed, please allow a few additional business days for it to appear in your account, depending on your bank or payment provider.

Faulty or incorrect items

If your PCKT arrives damaged or faulty, or you receive the wrong item, please email hello@pcktstore.online as soon as possible with your order number and, where possible, a photo of the issue.

We'll make it right.

Nothing in this policy affects your statutory rights.

Questions?

If you have any questions about shipping or returns, get in touch at hello@pcktstore.online.